Shipping Information

Blank aprons ship directly from the manufacturer's warehouse within 2-5 business days. We will promptly notify you if any products are out of stock.

If you have requested embroidery or screen print on your order, kindly allow for an additional 10-15 business days to complete the customization process. Please note that during peak season, this timeline may extend slightly.

We only ship products to the United States (including and APO/FPO addresses).

CUSTOM PRODUCTS, EMBROIDERED PRODUCTS, AND SCREENPRINT PRODUCTS CAN NOT BE RETURNED

Tracking Your Order

You can track your shipment by visiting your account, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Damaged Shipments

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.

Returned Orders

In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.

Limited Liability

ApronHQ.com shall not be liable for any delay in transit. Delivery dates are best estimates only. ApronHQ.com is not responsible for negligent acts by delivery service, including lost, stolen, or damaged parcels.